Tuesday, December 15, 2015

TPG mobile dropouts have increased since TPG moved from Optus to Vodafone.

A few of times I've been talking to a person and my mobile has gone silent. No warning. Nothing. The call has just dropped out. The first time I noticed this was a TPG (Vodafone) to TPG (Optus) call.

More recently I was talking to another person and at the 15 minute point the mobile dropped out. Then after another 15 minutes the call dropped out again. The log on the mobile confirmed the call had dropped out twice after 15 minutes. This was a TPG (Vodafone) to Telstra call. For the call to drop out at 15 minutes and not some random interval makes it feel like it is possibly an action on the part of TPG, the service provider.

Perhaps just a coincidence, but I heard two people who's call had just dropped out discussing the issue. Whilst these people had experienced calls dropping out, there was usually some breaking up in the signal first, however in this case the call just went silent.

There is certainly something strange happening with the TPG service at the moment. I don't think it is  just the change to Vodafone as TPG's carrier, since not all the calls used the Vodafone service. At this point all I can share is the number of dropouts occurring (where the call simply cuts out) with the TPG service, appears to have significantly increased since the announcement of the move from Optus to Vodafone as the carrier. Certainly something to watch.

Kelvin Eldridge
www.OnlineConnections.com.au
Call 0415 910 703 for IT support.
Servicing Doncaster, Eltham, Templestowe and the surrounding area.

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