Friday, March 25, 2016

9Now error "an error occurred loading this content" using Apple TV

Decided to watch catch-up TV using the iPad and Apple TV. The show was Survivor. Over to Catch Up TV using Safari, find the latest episode and go to watch it. Unfortunately this is where the plan starts to fall apart. Channel 9 decided the only way to watch the episode is to sign up for the 9Now app.

OK. No choice so downloaded the app, set it up and start the process again. Find the latest episode. Yep it's there. Now connect the iPad to Apple TV and a yellow triangle with the message "An error occurred loading this content". Nothing really to let me know what was going wrong. However on the iPad there was a message which read "Video is temporarily unavailable. Please try again soon or visit the 9Now Help Centre".

On the 9Now Help Centre I found in the questions and answers the 9Now app does not currently support Apple TV or Google Chrome. A bit frustrating. Channel could have provided this information up front and saved some time.

In the end we had two choices. Watch the episode on the iPad or use a computer with Apple TV or Google Chrome. Since only one person wanted to watch the episode, it was watched on the iPad.

This is a case it's not you, it's Channel 9. So much time is wasted because companies don't let users know up front of the limitations of their services. Hopefully this post will let others know it's not them.

Kelvin Eldridge
www.OnlineConnections.com.au
Call 0415 910 703 for IT support.
Servicing Templestowe, Doncaster, Eltham and the surrounding area.


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