I had a call from a person in Reservoir with the home telephone not working. I said I'd call Optus on their behalf. Nothing on their website status page. With some wait, there was a general statement to say their telephone network is not working and technicians are working on it.
Kelvin Eldridge
www.OnlineConnections.com.au
Call 415 910 703 for IT support.
Update: This issue started because because the telephone stopped working. The internet was working. The person contacted Optus via online chat who said they'd get back to the person but didn't. Today (Friday two days later) I decided to investigate.
It turn out the telephone cable was not located in the correct socket which was user error. Thus there was no way for the person to know the service was again working. Hard to say if it was just a local issue or the national issue. What was interesting is that calling the number with no telephone plugged in results in the caller being getting what sounds like the telephone is ringing, but since there's no telephone on the other end nothing is ringing. This is an Optus cable based telephone service. I do wonder if his is the same for normal telephone networks. I must check that at some point. The problem is now solved.
Kelvin Eldridge
www.OnlineConnections.com.au
Call 415 910 703 for IT support.
Update: This issue started because because the telephone stopped working. The internet was working. The person contacted Optus via online chat who said they'd get back to the person but didn't. Today (Friday two days later) I decided to investigate.
It turn out the telephone cable was not located in the correct socket which was user error. Thus there was no way for the person to know the service was again working. Hard to say if it was just a local issue or the national issue. What was interesting is that calling the number with no telephone plugged in results in the caller being getting what sounds like the telephone is ringing, but since there's no telephone on the other end nothing is ringing. This is an Optus cable based telephone service. I do wonder if his is the same for normal telephone networks. I must check that at some point. The problem is now solved.
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