An elderly family member purchased a new leather couch from Harvey Norman and after a while the cushion behind their head showed the following wear.
It took a while and the seat cover was replaced. The person started using the back cushion from the second chair whilst they waited for the replacement cover and subsequently kept using the cushion from the second chair. Now the second cover is being replaced as well.
On the weekend we took measurements to make a cover to go over the back of the chair because the replaced cushion is now starting to show signs of the same wear.
Unfortunately the elderly do not want to keep making a fuss so eventually give up and put up with second rate quality. Here is a $5,000+ lounge suite that is clearly not of acceptable quality. The previous couch lasted them over 20 years without showing this type of wear. Our leather couch is around 10-15 years old and does not show this sign of wear.
Harvey Norman should be investigating their supplier. Sadly the people I know will put up with this crappy quality furniture rather than make a fuss.
I will now be hesitant to consider using Harvey Norman for furniture given this experience. I don't want to be following up a supplier repeatedly so don't wish to take this risk.
Kelvin Eldridge
www.JustLocal.com.au
PS. I thought I'd add this leather lounge suite was purchased in April 2014. This quality is not good enough.
It took a while and the seat cover was replaced. The person started using the back cushion from the second chair whilst they waited for the replacement cover and subsequently kept using the cushion from the second chair. Now the second cover is being replaced as well.
On the weekend we took measurements to make a cover to go over the back of the chair because the replaced cushion is now starting to show signs of the same wear.
Unfortunately the elderly do not want to keep making a fuss so eventually give up and put up with second rate quality. Here is a $5,000+ lounge suite that is clearly not of acceptable quality. The previous couch lasted them over 20 years without showing this type of wear. Our leather couch is around 10-15 years old and does not show this sign of wear.
Harvey Norman should be investigating their supplier. Sadly the people I know will put up with this crappy quality furniture rather than make a fuss.
I will now be hesitant to consider using Harvey Norman for furniture given this experience. I don't want to be following up a supplier repeatedly so don't wish to take this risk.
Kelvin Eldridge
www.JustLocal.com.au
PS. I thought I'd add this leather lounge suite was purchased in April 2014. This quality is not good enough.
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