A number of people have reported that they can connect to some websites but not others websites. The feedback is this appears to be a Telstra DNS issue.
One person said Telstra tried to upsell them to the technical support package. Watch out for the upsell.
To see if the problem is a DNS server issue you can set your DNS server to use Google's public DNS service. First make a note of the current settings before applying the Google settings. If that fixes the issue then it is easier to contact Telstra and let them know what the problem is and then have them walk you through the required changes to use their service.
A good way to see that the problem isn't with your computer, is to connect your computer to your mobile phone and use the mobile phone to access the internet. Make sure the mobile phone isn't using your broadband connection via Wi-Fi. So if your mobile phone and your desktop/notebook can access the sites via the mobile, then it's an indication the problem isn't with your computer.
There's a range of reason why a computer may not connect, but where possible I suggest that people try their free support options first. They are after all paying for them through their bill. However if you're not getting satisfaction, more than happy to assist. After all it is how I make a living.
Kelvin Eldridge
www.OnlineConnections.com.au
Call 0415 910 703 for IT support.
One person said Telstra tried to upsell them to the technical support package. Watch out for the upsell.
To see if the problem is a DNS server issue you can set your DNS server to use Google's public DNS service. First make a note of the current settings before applying the Google settings. If that fixes the issue then it is easier to contact Telstra and let them know what the problem is and then have them walk you through the required changes to use their service.
A good way to see that the problem isn't with your computer, is to connect your computer to your mobile phone and use the mobile phone to access the internet. Make sure the mobile phone isn't using your broadband connection via Wi-Fi. So if your mobile phone and your desktop/notebook can access the sites via the mobile, then it's an indication the problem isn't with your computer.
There's a range of reason why a computer may not connect, but where possible I suggest that people try their free support options first. They are after all paying for them through their bill. However if you're not getting satisfaction, more than happy to assist. After all it is how I make a living.
Kelvin Eldridge
www.OnlineConnections.com.au
Call 0415 910 703 for IT support.
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