Over the years Telstra activations have often not gone as expected. Sometimes it may have been my fault, sometimes it may have been Telstra's. OK, mostly Telstra but no harm sharing the blame.
Since many people purchase Telstra mobile Wi-Fi devices, I thought I'd share this experience in case it helps others. The device in question was the Telstra Elite Mobile W-Fi. Unpacked, set up, and ready to go, I went to activate. At the end of completing the form and hitting submit, I received the following message.
At this point you get that sinking feeling. It's around an hour's drive to the nearest Telstra shop and since it's in the mid evening, the support line was closed. It was Friday and I wanted to use the device over the weekend whilst away. Ah well. These things happen.
Then I thought, there was a question about additional services for the plan. There was only one option and since there were no additional services with the plan, I thought not selecting the option was logical. I decided to redo the activation and the second time selected the option. This time the activation worked. It really didn't make sense to provide a single option, when if required, could have just as easily been set as preselected.
The lesson here is, if the activation doesn't work, then don't hesitate to start the process again.
Kelvin Eldridge
www.OnlineConnections.com.au
Call 0415 910 703 for IT support.
Servicing Doncaster, Templestowe, Eltham and the surrounding area.
Since many people purchase Telstra mobile Wi-Fi devices, I thought I'd share this experience in case it helps others. The device in question was the Telstra Elite Mobile W-Fi. Unpacked, set up, and ready to go, I went to activate. At the end of completing the form and hitting submit, I received the following message.
At this point you get that sinking feeling. It's around an hour's drive to the nearest Telstra shop and since it's in the mid evening, the support line was closed. It was Friday and I wanted to use the device over the weekend whilst away. Ah well. These things happen.
Then I thought, there was a question about additional services for the plan. There was only one option and since there were no additional services with the plan, I thought not selecting the option was logical. I decided to redo the activation and the second time selected the option. This time the activation worked. It really didn't make sense to provide a single option, when if required, could have just as easily been set as preselected.
The lesson here is, if the activation doesn't work, then don't hesitate to start the process again.
Kelvin Eldridge
www.OnlineConnections.com.au
Call 0415 910 703 for IT support.
Servicing Doncaster, Templestowe, Eltham and the surrounding area.
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