TPG are currently moving mobile customers to the Vodafone network from the Optus network. This is one of those times when whilst I'd prefer to stick with TPG and the Optus network, there really is no choice if you wish to stick with TPG. The Optus plan in time will be phased out. Time to go with the flow.
Nothing major appears to have happened since transferring to Vodafone, but it is course early days. I still have a 3G handset so I'm not able to test to see if the 4G network is better.
The first minor issue is I started receiving notifications for roughly a week the new SIM had been sent. Nothing arrived. Then I received a new set of notifications the SIM was being sent. This time the SIM did arrive after about a week. The important communication to note was not to activate the new service until the SIM card arrived.
The SIM card arrived on the Thursday which I then activated. Activation wasn't to occur until the Saturday and I was advised in the communication to keep using the old SIM card. Mid Saturday afternoon the old service stopped working. I was prepared as I was carrying around the new SIM card. For around an hour I had a feeling the service wasn't stable, but then things settled down.
One thing that didn't occur to me for a few days, was voicemail had also changed. That makes sense. Voicemail is now on Vodafone and not Optus. However this was never really flagged as something to keep in mind. The first I noticed was when I went to check voicemail by dialling 321 and it didn't work. That's strange I thought. Ah. Voicemail needs to be set up again including the announcement. Any old voicemails that I may have kept would be gone. I didn't know what number to call to get voicemails.
A quick check of the TPG site and I found the new number for accessing voicemail is 121. When first used you need to set up the voicemail.
What I have noticed is I no longer receive messages letting me know I've received voicemail. I thought that was handy on the old service and with the new service it may be easier to miss that someone has left a voicemail. On the other hand, the voicemail icon at the bottom of the iPhone screen now indicates there's voicemail. That icon didn't previously do anything. Whilst it does means I have to go into the telephone app, at least there's a way to see if there's voicemail.
As I said, this isn't a really big deal. It would have been nice to be given a heads up on the voicemail change and the new number to access voicemail, but some things often slip through the cracks with such a large migration.
Hopefully others who are being migrated from Optus to Vodafone by TPG who find this post may find this information useful.
Kelvin Eldridge
www.OnlineConnections.com.au
Call 0415 910 703 for IT support.
Servicing Templestowe, Doncaster, Eltham and the surrounding area.
Nothing major appears to have happened since transferring to Vodafone, but it is course early days. I still have a 3G handset so I'm not able to test to see if the 4G network is better.
The first minor issue is I started receiving notifications for roughly a week the new SIM had been sent. Nothing arrived. Then I received a new set of notifications the SIM was being sent. This time the SIM did arrive after about a week. The important communication to note was not to activate the new service until the SIM card arrived.
The SIM card arrived on the Thursday which I then activated. Activation wasn't to occur until the Saturday and I was advised in the communication to keep using the old SIM card. Mid Saturday afternoon the old service stopped working. I was prepared as I was carrying around the new SIM card. For around an hour I had a feeling the service wasn't stable, but then things settled down.
One thing that didn't occur to me for a few days, was voicemail had also changed. That makes sense. Voicemail is now on Vodafone and not Optus. However this was never really flagged as something to keep in mind. The first I noticed was when I went to check voicemail by dialling 321 and it didn't work. That's strange I thought. Ah. Voicemail needs to be set up again including the announcement. Any old voicemails that I may have kept would be gone. I didn't know what number to call to get voicemails.
A quick check of the TPG site and I found the new number for accessing voicemail is 121. When first used you need to set up the voicemail.
What I have noticed is I no longer receive messages letting me know I've received voicemail. I thought that was handy on the old service and with the new service it may be easier to miss that someone has left a voicemail. On the other hand, the voicemail icon at the bottom of the iPhone screen now indicates there's voicemail. That icon didn't previously do anything. Whilst it does means I have to go into the telephone app, at least there's a way to see if there's voicemail.
As I said, this isn't a really big deal. It would have been nice to be given a heads up on the voicemail change and the new number to access voicemail, but some things often slip through the cracks with such a large migration.
Hopefully others who are being migrated from Optus to Vodafone by TPG who find this post may find this information useful.
Kelvin Eldridge
www.OnlineConnections.com.au
Call 0415 910 703 for IT support.
Servicing Templestowe, Doncaster, Eltham and the surrounding area.
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