A person contacted me letting me know they couldn't book the Sorrento to Queenscliff ferry High Tea for Sunday at 2pm. Perhaps it was their debit card so I decided to use my credit card in case that was the problem.
I also received the following error message.
That got me thinking, at $330 for six people that's a lot of business lost as a result of their computer system. I decided to let them know their system was failing using their online form. That also failed with a reCAPTCHA error message even though the reCAPTCHA feature (where you enter letters or numbers to show you're human) wasn't displaying.
It makes you wonder just how much business is lost as a result of failing or faulty systems.
Apart from the spelling error in the error message, it does make me wonder if perhaps they shouldn't provide a phone number in the error message people can call if their system isn't working. That might help retain some business.
Kelvin Eldridge
www.OnlineConnections.com.au
IT support
Update: 22/10/2019
Calls to the telephone number to the book the high tea were also not answered on the Sunday morning. Had a good day at Arthurs Seat instead. Great views and good to try the new chairlift.
I also received the following error message.
That got me thinking, at $330 for six people that's a lot of business lost as a result of their computer system. I decided to let them know their system was failing using their online form. That also failed with a reCAPTCHA error message even though the reCAPTCHA feature (where you enter letters or numbers to show you're human) wasn't displaying.
It makes you wonder just how much business is lost as a result of failing or faulty systems.
Apart from the spelling error in the error message, it does make me wonder if perhaps they shouldn't provide a phone number in the error message people can call if their system isn't working. That might help retain some business.
Kelvin Eldridge
www.OnlineConnections.com.au
IT support
Update: 22/10/2019
Calls to the telephone number to the book the high tea were also not answered on the Sunday morning. Had a good day at Arthurs Seat instead. Great views and good to try the new chairlift.
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