In February I moved to Aldimobile. Overall it's been a good service, but then recently something unexpected happened.
It was after midnight and I received an SMS, "Hi, Your ALDImobile PAYG credit is fully depleted. Please go online or use your mobile app to recharge."
My first reaction was to go and top up the account.
My next reaction was what the? I'm on Auto Recharge. Shouldn't I be covered?
Turns out at the end of the month the Auto Recharge can take up to a day to be applied. So for hours and up to a day, anything you use is taken out of your PAYG balance. Luckily there was only a $4.88 balance which was cleared out by Aldimobile. Never knew where that 12 cents went, but my guess now is data use during the time Auto Recharge hadn't been applied in the past. A second service also had money taken out.
To me the worst-case scenario is you have a large PAYG balance and you're watching a movie online and your balance is cleared out.
Of course, all of this can be found online, as long as you make the effort to read further than the first screens. ALDImobile also states "No bill shock", but isn't an unexpected and an unknown amount being charged what bill shock is?
I didn't know ALDImobile's Auto Recharge meant you weren't fully covered with your monthly payment. Perhaps others don't know as well, which is why I'm sharing this story.
I don't think ALDImobile's Auto Recharge is good enough and as a result, have moved to another provider so this is not an issue.
Kelvin
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