Tuesday, August 16, 2011

Computer Technician or Computer Support Professional. Do you really need one?

I am constantly surprised and disappointed at companies providing professional services. The general rule is if a cost can be passed on to a client or is incurred by the client, the professional services organisation doesn't try to save the client money, in fact, they'll often cost the client more money than they otherwise need to spend.

Sometimes I really don't like to call myself a professional because to a degree I'm ashamed by how most other professionals behave. To me a professional tries to look after the interests of the client and puts the client's interests before their own interests to make sure the client gets the best possible advice they can be provide.

I decided some time ago to start recording problems clients were having as the same problems were experienced by others and sometimes that could be months or years down the track. Remembering a solution to a problem a few months later can be hard, but trying to remember what you did two or three years ago is even harder. By recording problems and solutions I didn't have to reinvestigate the same problem and work out the solution again. Often for new customer having the same problem, all that was required was to send to client the solution to fix the problem. This could be a saving of minutes to hours, but in all cases clients save money. I now make those solutions available to the general public for less than the minimum time interval for using my services. Some problems have taken hours to resolve so the savings can be very significant.

I call the solutions MyAnswers and the solutions are available from http://www.myanswers.biz/. The following is a list of the categories I cover.

If you need a computer support person then perhaps next time first check to see if I've already created a solution. All solutions come with a money back guarantee so there is simply no way you can lose. If it doesn't work for you for whatever reason you can then still retain my services or the services of another computer support person.

As a professional my aim with MyAnswers is to reduce the cost to clients where I can and to save money for clients where I can. It really isn't hard to be professional.

Kelvin Eldridge
PS. If you do need a computer technician or support person to assist you we provide personalised service as well.

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