Wednesday, June 28, 2017

Are airlines really using tricks in their advertising to get you to pay more?

I was reading the following article about supermarkets using surge pricing as Uber uses. I'm definitely not a fan of the idea, but I suspect in time it will come. In the end if it boils down to making more money, that tends to be the way of business.

http://www.news.com.au/finance/business/retail/could-australian-supermarkets-introduce-epricing/news-story/c67c44fddd5264b9414fc1cbf792a02c

One section of the article which mentioned techniques used by airlines caught my attention. To quote a section of the article:

Hotels and airlines had been using an e-pricing system on the internet for years, Dr Coker said.
“They use little tricks, they know when you’ve been looking and gone away and when you come back. Some of them can adjust the pricing based on how often you’ve been looking,” he said.
“You’ll find when you go back the pricing is higher because it wants you to hurry up and buy it.”

Some time ago I was looking for a airline ticket for my daughter. She was about the book the ticket. I said wait a minute whilst I check another site. The other site wasn't as good. When she then went to book the price had increased quite a bit.

More recently I was looking for some accommodation on a major booking site. I did quite a bit of research and found rooms and prices. When I returned to book the price for the room had increased significantly and the free breakfast had also gone. If this hotel is using the techniques mentioned it may be worth them noting I would have booked there, but instead booked a different hotel.

I don't know if either of these were just coincidences where seat on the airlines had been taken, rooms in the hotel had been taken, or examples of how we are being manipulated by online sites. But it does mean we need to be watchful of such activity and even take into account how we search the internet.

We are now being tracked individually on the internet, but not all systems are as thorough. There may be techniques you can use to check you're not being hit with these techniques, or to minimise being affected by the techniques. For example:

  • Use one computer and internet service provider to do your research. When you're ready to book use a completely different computer and internet service provide. E.g. use your mobile data and fixed broadband which are most likely different internet service providers.
  • Clear the cache and history on your computer, particularly for the browser.
  • Use the incognito feature of your browser.
  • Perhaps use the Opera browser which can use a VPN or a VPN service.
  • Use different browsers.
  • Make sure you have logged off all services such as email and social media. Being logged into services makes it easy to track your activities.
  • Perhaps even do your research at the local library or computer store. The local Apple store has plenty of computers.

If you see any unusual behaviour of pricing techniques let others know they're occurring. By sharing the information we get some insight into how we may being tricked into parting with more money than we need to.

Kelvin Eldridge
www.OnlineConnections.com.au
IT support

No comments:

Post a Comment