Friday, October 12, 2012

Netbank logon problem. Blank page displays instead of username/password screen

Netbank logon problem. Yesterday I was called out to assist a client with a couple of problems. One caused by the Telstra 4G dongle (but that’s another story) and another was they couldn’t log on to the Commonwealth’s netbank system.

The symptom was that shortly after clicking on the logon button, the logon screen would appear either as blank, or go blank shortly after. This was a difficult and time consuming problem to solve. Given that the Commonwealth Bank would be having hundreds of people having this problem, I am often surprised and disappointed the Commonwealth Bank doesn’t publish a solution for customers.

The solution to this problem is now documented in MyAnswers solution 2260.

Kelvin Eldridge

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