We're trying to book a holiday rental around Torquay. You go to the effort of going through the places and then send a message. The real estate agent in this case doesn't get back to you. When you call them they said they sent an email but we never received it. This time I did make a mistake as I typed .ai instead of .au in the email address, but I tested the email address and it fails, so that can't be the case. There's also a telephone number provided but they didn't call that.
Then when you call them instead they say they'll have to check if the property is available at that time. Isn't that what the availability is all about! Sorry the property is not available at that time.
They then send us a list via email outside of the system. We find one and this time send a request via the HomeAway system. Again no response. Two weeks go by and we call them. No they didn't get the request but we did get the automated confirmation. Sorry you'll have to hold on whilst we go and use another computer for this. We'll contact the owner and see if the property is available. Yes that will be $350 per day, yet the figure provided for those days is $280 on HomAway.com.au
To me this is totally substandard. Makes you want to get on an aeroplane and holiday overseas where you know if you book a flight and accommodation for the days you want, at the price published, that is what you're going to get. I don't know how landlords tolerate this and certainly if they're not keeping their listing up-to-date, then the landlords are just as much at fault.
The other sites listing properties for holiday rentals around Torquay really look like backyard jobs and don't instil confidence.
Times are tough in Australia but really landlords and real estate agents need to lift their game. I've never been so frustrated using an online booking system. Perhaps it is because in the past I've stuck to the main online booking systems. Like it or not the big overseas companies do seem to have their act together.
Come on landlords and real estate agents. Lift your game. If we want to keep business in Australia we all need to do better.
Kelvin Eldridge
www.JustLocal.com.au
Then when you call them instead they say they'll have to check if the property is available at that time. Isn't that what the availability is all about! Sorry the property is not available at that time.
They then send us a list via email outside of the system. We find one and this time send a request via the HomeAway system. Again no response. Two weeks go by and we call them. No they didn't get the request but we did get the automated confirmation. Sorry you'll have to hold on whilst we go and use another computer for this. We'll contact the owner and see if the property is available. Yes that will be $350 per day, yet the figure provided for those days is $280 on HomAway.com.au
To me this is totally substandard. Makes you want to get on an aeroplane and holiday overseas where you know if you book a flight and accommodation for the days you want, at the price published, that is what you're going to get. I don't know how landlords tolerate this and certainly if they're not keeping their listing up-to-date, then the landlords are just as much at fault.
The other sites listing properties for holiday rentals around Torquay really look like backyard jobs and don't instil confidence.
Times are tough in Australia but really landlords and real estate agents need to lift their game. I've never been so frustrated using an online booking system. Perhaps it is because in the past I've stuck to the main online booking systems. Like it or not the big overseas companies do seem to have their act together.
Come on landlords and real estate agents. Lift your game. If we want to keep business in Australia we all need to do better.
Kelvin Eldridge
www.JustLocal.com.au
No comments:
Post a Comment